Frequently Asked Questions
Everything you need to know about upgrading your home with Magnus Home Products.
What is the standard shipping timeframe for large fixtures?
Most in-stock items, including sinks and tubs, ship within 2-4 business days. Transit times vary by location but typically range from 3 to 7 business days for freight deliveries.
Do you offer a warranty on your bathroom and kitchen products?
Yes, Magnus Home Products offers a limited lifetime warranty on most of our hardware and fixtures, covering defects in materials and craftsmanship under normal residential use.
How do I handle a damaged shipment?
Please inspect your order immediately upon arrival. If you notice any damage, document it on the delivery receipt and contact our customer service team within 48 hours to initiate a replacement.
What is your return policy?
We accept returns on unused, uninstalled items in their original packaging within 30 days of delivery. Please note that return shipping costs and a restocking fee may apply.
Are your products compatible with standard US plumbing?
Absolutely. All of our kitchen and bathroom fixtures are designed to meet standard US plumbing specifications for seamless integration into your home renovation projects.
Do you provide installation services?
While we do not provide direct installation services, all products come with detailed instruction manuals. We highly recommend hiring a licensed professional plumber or contractor for all installations.